Service and Support
Ockam is the only instrument company with a program that promises to keep its instruments up and running, even on short notice. If a component fails, call our service department and get a replacement part delivered by overnight package service. Then send the defective component back for service later.
Ockam Instruments, Inc.
215 Research Drive #1, Milford CT 06460
(203)877-7453 Ext. 205
Skype: ockam-service (text only)
To expedite handling, please fill out our Repair Authorization.
and fax it to (203)878-0572 or Email it to email@example.com
A few recommendations when sending an item in for repair:
Contact us first:
The problem you are encountering could possibly be remedied in the field. It could be something as simple as
a disconnected wire or blown fuse! By resolving the problem on the boat, you will save yourself the time and
expense of removing the item and shipping it. You will also probably gain insight into what exactly is going
wrong so that you know how to handle the problem in the future.
Package your instruments securely:
Nothing is more frustrating than having to pay more for a repair because the item was damaged in shipping. Be
sure to place the item(s) in a sturdy box with adequate padding. If shipping more than one display of the same
type, you might consider placing them together,glass to glass, and then wrapping them in padding. This helps protect against glass breakage in transit. Otherwise, make sure that everything is well-protected against damage.
Use the correct shipping details:
Be sure you are sending the package to the correct address; we have recently moved after 20 years in the same
location. If sending from outside the USA, be sure that you have included the correct documentation. Be sure
to describe the items as "Electronic navigation equipment for repair by manufacturer", and indicate the number
9801.00.1012 at the Harmonized Tariff Code for US Customs. If sending more than one package with items, please indicate how many packages are in the shipment. Also, once you have shipped the item, please send us the tracking number for the package so we can watch for any problems.
Enclose a completed Repair Authorization form indicating the following information:
How to disconnect a component yourself